ORDERS
Do you ship worldwide?
Do you ship worldwide?
Yes! We offer worldwide delivery by partnering with trusted courier services to ensure every order gets to your doorstep safely. For more delivery details and rates, visit our Shipping Policy.
Are there any custom and/or import duties added to the purchase?
Are there any custom and/or import duties added to the purchase?
No additional fees or taxes are applied for orders within the EU and USA. For other countries, customs and/or import duties are often applied once the delivery reaches its destination, and any of such fees must be paid by the addressee. Unfortunately, we have no control over these charges and cannot foresee what the relating costs might be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for more information before placing an order. You can also email us and we will do our best to help!
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Mastercard, Visa, PayPal and others). We also offer an option to pay in several interest-free installments.
How long will it take to get my order?
How long will it take to get my order?
STANDARD:
– Europe Union usually10 – 15days
– UK usually5 – 9days
– USA usually 7 – 10 days
– Canada usually 7 – 10 days
– Australia, New Zealand usually 8 – 16 days
– Everywhere else usually 8 – 16 days
EXPRESS which costs 40 USD:
– Europe Union usually 3 – 5 days
– UK usually 3 – 5 days
– USA usually 3 – 5 days
– Canada usually 3 – 5 days
– Australia, New Zealand usually 5 – 7 days
– Everywhere else usually 5 – 8 days
Check individual product status and processing time on the product page. Once the order is ready, it will be immediately shipped to your destination. For more information about shipping, please read our Shipping Policy.
What’s the status of my order?
What’s the status of my order?
The easiest way to check the status of your order is by setting up a user account. This allows you to log in and see your order fulfillment status, your order history, save addresses, and more. You can also track the shipping of your order via our Order Tracking page.
Can I make changes to an existing order?
Can I make changes to an existing order?
To make changes to an existing order, please email us at team@lushlinenthreads.com. We apologize, but we cannot make changes to custom orders or already shipped items.
Can I cancel my order?
Can I cancel my order?
To cancel your order, please email us at team@lushlinenthreads.com. We apologize, but we cannot cancel already shipped items or custom orders that have already been made.
What's the price adjustment policy?
What's the price adjustment policy?
At Lushlinenthreads, we understand the importance of offering our customers the best value for their purchases. If you have placed an order with us, and the items have not yet been shipped, you may be eligible for a price adjustment if a lower price becomes available.
- This policy applies to non-shipped orders only.
RETURNS & EXCHANGES
Do you accept returns and exchanges?
Do you accept returns and exchanges?
Absolutely. If you’re not 100% satisfied with your purchase or received a wrong product, we will gladly take it back or exchange it for another item. We do not exchange or accept returns on final sale and last chance items, gift cards, face masks, fabric samples, Cut-to-length linen fabric, and custom orders.Returns and exchanges can be made within 30 days of delivery. Please note that we do not cover shipping costs for items that are being returned or exchanged unless they are defective. For more details, please read our Return Policy.
How long will my refund take and how will I be refunded?
How long will my refund take and how will I be refunded?
Once the item is received by our team, we will send you a confirmation to the provided email address. We will issue a refund to your original payment method within 15 business days.
What is the Magic Sleep Trial?
What is the Magic Sleep Trial?
To ensure that you are 100% satisfied with your purchase, we offer a 15 day trial on all our bedding items: linen duvet covers, sheets, pillowcases, bed skirts, blankets, and bedding sets. To learn more, please read our Return Policy.
PRODUCT INFORMATION
Where are your products made?
Where are your products made?
All of our linen bedding, clothing, kitchen and bath linens, curtains and blankets are made in a small,family-run studio in America. America is one of the three Baltic states located in northern-eastern Europe where linen is deeply rooted in folklore, mythology and people’s everyday lives.
Will the colors of my linens match?
Will the colors of my linens match?
Linen is a natural fibre and as such there can be natural characteristics to the linen. The color of natural linen depends heavily on its growing conditions. Colors can vary slightly between different seasons and dyeing batches. If you need a matching set, we recommend ordering everything in one purchase.
Is linen eco-friendly?
Is linen eco-friendly?
The short answer is yes, linen is eco-friendly! It is a natural fiber derived from the flax plant, which doesn't need pesticides to grow and requires 60% less water than cotton. Every part of the flax plant is used to produce various products, from linen fabrics to linenseed oil. Besides, linen can be recycled and is naturally biodegradable, which puts it high on the eco-friendliness chart.
Can you make custom sizes?
Can you make custom sizes?
We do offer custom sizes for bedding, tablecloths, table runners, and curtains. We do not customize our clothing. To request a custom size, please email us at team@lushlinenthreads.com and we’ll calculate the price, production and delivery times for you.
Can I request a fabric sample swatch?
Can I request a fabric sample swatch?
Yes! We have home textile sample swatches available for our home linen collection. The linen swatches will include all of our latest colors. Order fabric samples here.
How should I wash my linens?
How should I wash my linens?
Caring for linen is simple: you can both hand wash and machine wash linen items at low temperatures. Linen can be tumble dried on low heat. We don’t recommend using bleach or detergent with optical brighteners as they tend to weaken the fibers. For more details on linen care, read our Linen Care Guide.
Do you offer wholesale?
Do you offer wholesale?
We do offer wholesale of all our products to like-minded stores, boutiques, hotels, and restaurants all over the world.